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Customer Service

Shipping & Delivery
Our orders are shipped UPS Ground with an estimated delivery date of 3 to 5 business days. In most cases, express shipping is available for an additional fee. If you are a customer and are attempting to locate or trace your package, please call Nova Customer Care toll free at 1-800-822-0911, or e-mail us at novaorders@novabio.com with “Order Tracking” in the subject line and your name, shipping address, order number, and phone number in the body. We will be happy to help you track your package and provide estimated delivery dates. We regret that at this time, these services are not available through our online storefront.
Returns & Replacements
For medical safety reasons, Nova Biomedical is unable to accept products for return. If you receive a product that is defective, please refer to the Warranty section below.
For questions or more information, please call Nova Customer Care toll free at 1-800-822-0911 or e-mail novaorders@novabio.com.
Warranty
Your Nova Vet monitor is warranted to be free of material and workmanship defects for 3 years from the date of purchase (except as noted below). If at any time during the first 3 years after purchase, your Nova Vet monitor does not work for any reason (other than as described below), it will be replaced with a new monitor, or a substantial equivalent, free of charge.
Limitations on Warranty:  This warranty is subject to the following exceptions and limitations
  1. This warranty is applicable only to the original purchaser.
  2. This warranty does not apply to units that malfunction or are damaged due to obvious abuse, misuse, alteration, neglect, unauthorized maintenance, or failure to operate meter in accordance with instructions.
  3. We have no knowledge of the performance of Nova Vet when used with test strips other than Nova Vet Test Strips. Therefore, we make no warranty as to the performance of the Nova Vet monitor when used with any test strips other than Nova Vet Test Strips.
  4. There is no other express warranty for this product. The option of replacement, described above, is the warrantor’s only obligation under this warranty.

 

For warranty service: The original purchaser must contact Nova Customer Care at 1-800-822-0911. Outside of the US, contact your Nova supplier.